Once your payment has cleared please allow for 2-3 business days for your order to be shipped. If you have ordered a CUSTOM made item allow an additional 3-5 business days to complete making your item.
We do not process or ship orders on any postal holidays, or on SUNDAYS.
All orders are shipped via USPS, as flat-rate shipping.
Once available, the tracking number will be emailed to the email address used on the order.
Please allow up to 1-2 weeks for your product to arrive, and utilize USPS tracking services to monitor your shipments progress. You can use the USPS tracking website here: https://tools.usps.com/go/TrackConfirmAction_input
Any claims with the USPS for lost shipments will be made between 21-30 days after the order has shipped. Please have patience with the USPS shipping process, and start any claims or emails regarding shipment status after the 21-30 day window.
Please contact us if there are any questions or concerns with your shipment.
Return & Exchange Policy:
*Refunds will not be accepted on personalized items, NO EXCEPTION*
Merchandise must be returned in NEW unused condition within 20 days of purchase to be eligible for ANY refund.
We will NOT accept any refund or return on open/damaged/used products.
We are NOT responsible for user error in applying the product (for application tips and help see our FAQ page).
There will be a 40% restocking fee deducted from the product refund total on all returns/refunds.
Shipping costs will not be refunded or reimbursed.
The return shipping costs are the responsibility of the buyer.
Return shipping costs will not be reimbursed.
Before you are able to check-out you accept the Return & Exchange Policy as stated above.
Contact us to arrange the return.
*Sample packs are NON-REFUNDABLE, all sales are final*